The payment terminal sitting on a retail counter has traditionally been a single-purpose device: it reads cards, processes payments and little else. In 2026, that is changing. A new generation …
A new category of technology is emerging in retail: wearable cameras powered by artificial intelligence, worn by store employees to track shelves, map stores in real time and provide operational …
For millions of shoppers, the self-checkout experience follows a familiar pattern: scan items, pay and leave. But for anyone purchasing alcohol, tobacco or age-restricted medication, the process is frequently interrupted …
For years, the online grocery shopping experience has followed a predictable pattern: customers open an app, scroll through categories, search for specific products, compare options and add items to their …
For much of the past decade, quantum computing existed in the realm of theoretical physics and laboratory experiments, a technology with immense promise but little practical application. In 2026, that …
A new model of autonomous retail is quietly gaining traction across multiple markets: the “hybrid” store. This approach involves a store that operates with a full staff during regular daytime …
In July 2026, a major health and beauty retailer introduced artificial intelligence-based in-store services aimed at foreign customers, including an AI shopping assistant and an AI interpretation service. The move …
For the better part of the last decade, retail competed on intelligence at the customer edge, smarter recommendations, faster checkout, dynamic pricing and omnichannel experiences designed to reduce friction. As …
For years, the conversation around artificial intelligence in retail has centred on what AI can do: smarter recommendations, personalised marketing, dynamic pricing. In 2026, the conversation has shifted to a …
A quiet but fundamental shift is taking place in how retailers and consumer brands understand their markets. Synthetic customers, which are AI-generated personas built to replicate how real people reason …