For years, the conversation around artificial intelligence in retail has been dominated by speculation and pilot projects. That era is ending. In 2026, AI is rapidly shifting from an experimental …
For decades, the physical store has been something of a blind spot in retail analytics. While e-commerce offered a wealth of data on customer behaviour, the brick-and-mortar environment remained largely …
As the retail world gathers in Paris from September 15 to 17, 2026, for NRF 2026: Retail’s Big Show Europe, a new destination promises to stand at the very heart …
In August 2026, a prediction emerged from the payments industry: the familiar checkout page, the form-filling ritual behind nearly every online purchase, is on its way out. “Should you even …
For decades, weighing fresh produce in a supermarket has been a small but persistent source of friction. Whether at a staffed checkout or a self-service kiosk, the process typically requires …
For decades, in-store merchandising has followed a familiar pattern: consumer goods companies develop seasonal promotions, design displays and deploy them across thousands of stores, hoping that the right products end …
In August 2026, a major U.S. credit card issuer that provides store-branded credit cards for several large retailers announced an enterprise collaboration with a leading AI platform developer aimed at …
In August 2026, a new category of enterprise software began to take shape: unified AI interfaces that combine commerce operations and order management into a single conversational experience, replacing multiple …
In August 2026, a major UK supermarket chain suspended the use of live facial recognition technology at one of its London branches after a customer was wrongly accused of shoplifting …
For years, retail chatbots followed a predictable pattern: they waited for a shopper to type a specific keyword and then offered a pre-programmed response. They could answer questions but rarely …
Walk into a large UK distribution centre today, and there is a good chance you will share the floor with a squat, waist-high robot that has never met a human …
For decades, warehouses and distribution centres have been perceived as physically demanding, male-dominated environments. The work involved heavy lifting, long hours on concrete floors and roles that seemed to favour …