Clothing retailers are having to invest in memorable product demonstrations and store-specific content to attract customers in their twenties and early thirties, whose increasing use of online players such as Amazon has ravaged bricks-and-mortar retail chains in recent years.
Zara’s latest technological push shows models wearing selected looks from its ranges when a mobile phone is held up to a sensor within the store or designated shop windows, with customers able to click through to buy the clothes.
Inditex, known for whisking the latest fashions from catwalk to store rails in a matter of days, has weathered the onslaught from online rivals relatively well, analysts say.
“It is now very rare in the physical stores-based part of the retail sector to find companies not disrupted by online,” Anne Critchlow, of Societe Generale, said in a recent note.
“However, Inditex is a rare example of a company that should fare relatively well.”
Rival H&M is also investing in technology for enhanced customer engagement, it said at an investors’ day in February. Zara’s augmented reality displays will be introduced in 120 stores worldwide from April 18, Inditex said.
The technology will also enable models to pop up on packages of online purchases delivered to customers, showing alternative outfits. Inditex, which does not break out online sales, reports full-year results on Wednesday.