Walmart ends contract with robotics company, opts for human workers instead

KEY POINTS

• Walmart has cut ties with Bossa Nova Robotics, which made robots that scanned shelves for inventory, according to The Wall Street Journal.
• The retailer has come up with other simple and cost-effective ways to manage the products on its shelves with its human workers rather than the robots, according to the report. 
• The company is still pushing forward with other tech experimentation and recently picked four stores that will act as e-commerce laboratories.

At some Walmart stores, robots have roamed the sales floors and helped check if shelves were stocked. But the big-box retailer has now decided to end its contract with the robotics company behind those machines after finding that people can do about the same work, according to a report by The Wall Street Journal.

The report, which cited unnamed people familiar with the situation, said Walmart recently cut ties with Bossa Nova Robotics. A Walmart spokesperson told the Journal that about 500 robots were in Walmart’s more than 4,700 stores when the contract ended.

Walmart has seen significant growth during the coronavirus pandemic, as Americans buy toilet paper, canned goods, puzzles and more. The company’s online sales nearly doubled in the second quarter, as consumers shipped purchases to their homes and retrieved them by curbside. That’s created a new challenge for the big-box retailer — quickly restocking shelves and making sure it has the right inventory on hand.

In a recent interview on CNBC’s “Squawk Box,” Walmart CEO Doug McMillon said sporadic out-of-stocks have continued to be a problem. He said that if he could change one thing about Walmart’s business, it would be “to have an even higher in-stock level.”WATCH NOWVIDEO08:17Why Walmart is hiring more teenagers

According to the Journal’s report, Walmart has come up with simple and cost-effective ways to manage the products on its shelves with the help of its workers rather than using the robots. The report said Walmart U.S. Chief Executive John Furner also worried about shoppers’ reactions to the robots.

Walmart is pressing ahead with other tech-based experimentation, however. Last week, the retailer said it would turn four stores into e-commerce laboratories that test digital tools and different strategies that could speed up restocking shelves and fulfilling online orders.

Source: CNBC