If you want to know how this year may be for the retail industry, look no further than Walmart’s cautious outlook.
The discounter easily topped expectations for the holiday quarter on Tuesday, but it gave a weaker-than-expected outlook for the year ahead. Home Depot issued similar guidance. The home improvement retailer, which also reported fiscal fourth-quarter earnings Tuesday, said it is planning for flat same-store sales, as stubborn inflation and climbing interest rates cause consumers to watch their spending.
Home Depot’s shares slid Tuesday morning, while Walmart’s were effectively flat, as they foreshadowed the emerging theme: consumers are becoming harder to win over.
At Walmart, that means shoppers are buying more necessities like groceries and lightbulbs rather than big-ticket items or discretionary items like electronics and home decor. At Home Depot, it could mean customers may delay a home project or opt for cheaper floor tiles or kitchen appliances.
Home Depot Chief Financial Officer Richard McPhail said inflation is influencing customers’ decisions.
“We’ve seen an increasing degree of price sensitivity as the year’s gone on, which is actually sort of what we predicted in the face of persistent inflation,” McPhail told CNBC.
Walmart factored challenging dynamics into its full-year forecast, said John David Rainey, the company’s CFO. Those include the Federal Reserve’s interest rate hikes and consumers’ lower savings rates and shakier balance sheets.
On an investor call, Rainey called food inflation “the most stubborn of all the categories.” He said that Walmart expects that shift away from higher-margin general merchandise goods and toward lower-margin categories like food ” to get a little bit worse” in the coming months.
Walmart CEO Doug McMillon said on an investor call, however, that the big-box retailer is in a fortunate spot, regardless of the economy. He said the business, which sells everything from toothpaste to furniture, is “naturally hedged.”
“If customers want more of something and less of something else we shift our inventory,” he said. “If the economy is strong, our customers have more money and that’s great. If things are tougher, they come to us for value.”
It has picked up customers across income levels – including those who make more than $100,000 — at Sam’s Club and at Walmart’s SuperCenters, he said. Nearly 60% of its annual revenue comes from grocery, a category that drives foot traffic and is recession-proof.
And, he said, as they shop at Walmart’s stores or try its curbside pickup or delivery services, the company hopes it will “result in them choosing us, even as inflation eventually subsides.”
Home Depot’s McPhail said the company’s customers are typically homeowners with stable jobs and healthier finances. Plus, he said, as mortgage rates rise, some are choosing to fix up their current homes rather than buy new ones.
Another dynamic that could work for Home Depot? It sells items that people may see as necessities, such as supplies to fix a broken water heater or a washer/dryer that a family may be forced to replace.
Other retailers are likely in a tougher position. Many mall players, such as Macy’s and Nordstrom, skew toward discretionary goods like apparel, handbags and shoes. Those two companies already warned investors about their holiday results. The companies are scheduled to report fourth-quarter earnings next week.