Designing the soft side of costumer service Date November 22, 2010 Comments 0 comment Click here to download the file. Source: MITSLOAN – AUTUNNO 2010 Share: gsiino Previous post CRA_Shopping Experience_oltre la sodisfazione del cliente November 22, 2010 Next post Epidemie, tsunami e crisi: occasioni per mettersi a studiare February 2, 2011 You may also like When the Customer Is an Algorithm 20 May, 2026 Why Retail’s $540 Billion Problem Is Becoming Its Greatest Technology Opportunity 20 May, 2026 How Unified Commerce Is Rewiring Retail 20 May, 2026