The big retail story of 2020 has without doubt been the massive acceleration of the move to online as locked-down consumers around the world turned to digital channels. But looking …
Last month the World Retail Congress was finally able to meet. Unfortunately it wasn’t a physical meeting but like much else today, the industry was able to come together virtually. World Retail Congress Connected proved …
COVID-19 will be remembered as a catalyst for change in organizations across the retail industry. Seemingly overnight, retailers have been forced to abandon familiar ways of working and overhaul typical operating models. Retailers dubbed …
How to make sure your employees, the public and your business are protected as the retail industry re-opens and adapts to a ‘new normal’.
We have been living COVID-19 is just one of a number of macro trends that through a period of unprecedented change – the retail world of June 2020 is markedly different …
Retailers around the world are facing their greatest-ever challenge as the COVID-19 pandemic grips every country. How are retailers in your country but also other regions of the world coping …
How technology will shape the future of retail Technology is rewriting operating models across every sector of the economy, but nowhere do we feel this more in our day-to-day lives …
On Thursday, June 4th, The Lead hosted a group of 9 CEOs from digital native brands for a virtual roundtable to discuss shared challenges brought on by the current crisis. Executives from …
As the COVID-19 crisis continues, markets globally are beginning to emerge from lockdowns. For retailers looking to re-open and return to regular operations, the challenge is far from over. Demand will likely be suppressed …
Why customer experience is key right now and how to make your business stand out.