Lush has just opened the doors to the biggest store yet in its global estate, featuring a new concept fit-out and strong customer experience focus.
The retailer has taken a three-floor on Church Street in central Liverpool as it expands its presence in the north west city. The new store features a permanent florist, a hair salon, a perfume library, a coffee and tea kiosk, a party area offering party packs, and a spa area split into six different treatment rooms for services like massages and facials. The new store has replaced Lush’s previous and smaller Liverpool store and it’s also five times bigger.
The retailer said it’s possible to fit nine million bath bombs into the new store.
“At a time when revitalisation is needed more than ever, the new destination shop on 38-46 Church Street aims to bring more innovation and creative personal experiences than ever before to the high street,” Lush said in a statement. “Lush Liverpool will have a new concept style fit out and will host an array of exciting new projects, some of which been ideas within the company for years.”
Lush managing director and co-founder Mark Constantine said: “ Liverpool is full of opportunities. We have had a lot of experience in this city for a long time and the new shop is geared up to what I hope our customers here need. ‘We look forward to encouraging people to use the products in the shop before they go to work or out that night.’