Ikea UK opens new multi-million pound customer distribution centre in Dartford, Kent

The retailer says that the new multi-million-pound facility will enable faster, more sustainable home deliveries to customers in London and the southeast of England.

Located at the former Littlebrook Power Station site near the Dartford Crossing and M25, the DC is placed on the border of London to deliver almost one million orders annually – with many reaching customers within 24 hours of an order being placed.

Today, almost every second Ikea purchase in London takes place online.

Closer to the customers that it serves, the facility will enable a significant reduction in CO2 emissions and is operated by 100% renewable energy.

By 2025, 100% of Ikea customer orders in London will also be delivered by electric vehicles.

To enable this,  the retailer will install 28 rapid HGV chargers at the distribution centre, to power up HGVs while loading and unloading goods in under an hour. Additionally, 60 overnight chargers are set to be installed.

Jakob Bertilsson, County Customer Fulfilment Manager, Ikea UK, says: “In London, we are opening new Ikea stores, investing in our fulfilment network and offering new services to meet more people where they live, work and socialise.”

“Establishing a distribution centre in the region is a hugely exciting and significant step in our investment in the city, as well as a continuation in our omnichannel strategy to support customers however they choose to shop with us.”

“We want people to enjoy the Ikea experience, whether visiting our stores, home planning or online. The distribution centre will enable this by increasing availability of our products and reducing lead times. It also builds on our ambitions for 100% zero emission ‘last mile’ deliveries for 2025, a critical component of our sustainability strategy.”

With a storage capacity of 35,000 m3, the DC is capable of housing up to 9,000 different products, spanning across almost every product in the Ikea range. The launch of the facility has created over 300 jobs and is operated by Wincanton.

James Wroath, CEO at Wincanton, comments: “We’re excited to play such a key role in the transformation and expansion of Ikea, who will benefit from our unrivalled expertise and proven operational excellence in eFulfilment.”

“We are looking forward to further strengthening our partnership to achieve our shared goals of meeting their customers’ needs quicker than ever before.”

Source: RTIH