From Oslo to Ottawa, from Seattle to Santiago: no brand is safe from the Customer Experience wars. No wonder that 86% of business leaders agree that customer experience is vital …
The mass catering industry had an extremely interesting year in 2016, especially in Italy. As expected, the success of international signings of quick & casual restaurants has been undisguised since …
Do retailers have the right balance between technology and the in-store shopping experience? This survey answers by revealing the technology preferences and behavioral differences between women and men shoppers. From …
Today we are witnessing the 4th Industrial Revolution that is distinguished from the previous revolutions. It is characterized by a series of new technologies that unify both the physical and …
Shoptalk is the new blockbuster retail and ecommerce event. It covers the rapid evolution of how consumers discover, shop and buy – from new technologies. Check out this month‚Äôs SPOTLIGHT …