Alibaba unveils cashier-free Tao Cafe concept
Chinese e-commerce giant and data technology provider Alibaba Group has just unveiled a cashier-free retail store.
The online group has joined other retail chains and tech startups flocking into the market with their own solutions, making staff-less retail one of the hottest tech trends.
Tao Cafe opened for a trial run on July 8. In the footsteps of the Amazon Go store that made a big debut last year with its use of tracking cameras, it utilizes a facial and voice recognition system.
Purchases are tracked by a facial recognition camera, and the system automatically generates bills as soon as customers walk out of the specially designed gate that can identify them with biological sensing technology.
Kicking it off before Alibaba, Guangdong-based tech startup BingoBox started to spread its version of staff-less stores, after being granted 100 million yuan ($14.8 million) in its first round of financing.
Unlike Tao Cafe, Bingobox is more of a hybrid between convenience stores and vending machines, where customers can walk in and pay by scanning QR codes on their phone. This bypasses eye contact and small talk that normally take place with cashiers in traditional stores.
Neil Wang, president of global consulting firm Frost & Sullivan China, said staff-less stores will bring the “next spring” to the retail industry.
Beverage giant Wahaha Group Co Ltd recently signed a nearly 10 billion yuan deal with Shenlan Technology (Shanghai) Co to build 100,000 self-service Take Go smart stores in three years.
Japanese convenience store chain Lawson Inc is currently running trials with an unmanned store in Osaka which is expected to go into commercial use soon.
Whleeys Cafe, a Silicon Valley backed startup, has taken its vision of future retail one step further with Moby Mart－a staff-less self-driving vending car with an AI hologram assistant.