Retail online, the Zappos (USA) experiment
The online shoe retailer has always focused on its people as much as its customers. But now a radical transition into “self-management” has left it reeling. Can the company regain its mojo?
The online shoe retailer has always focused on its people as much as its customers. But now a radical transition into “self-management” has left it reeling. Can the company regain its mojo?