Two studies have recently investigated what consumers think about retailers. One reports that there are inconsistencies in the shopping experience across channels as consumers say that retailers don’t know what they want while the other says consumers are willing to pay more from retailers with excellent customer service. From Internet Retailing
The introduction of click and collect gave shoppers an alternative to waiting in all day for a parcel to be delivered, but is the service merely patching up an underlying fault with ecommerce fulfilment? From Internet Retailing
Amazon launched its wif-fi and Internet of Things-connected Amazon Dash Button in the UK in August but are shoppers ready for it and what are the implications for UK retailers? InternetRetailing investigates.
We usually associate an industry’s transformation with the adoption of a new technology. But although new technologies are often major factors, they have never transformed an industry on their own. What does achieve such a transformation is a business model that can link a new technology an emerging market need. From Harward Business Week
A Peruvian apparel company struggles to position itself against a global brand. From Harward Business Review
It’s parents’ weekend, and chapter members are milling about, many with their mothers in tow, to check out the clothing and jewelry on display, including sorority-branded apparel and baubles by Kendra Scott and Lisi Lerch. From Bloomberg Businessweek
Garden centres are not yet fully adapted to online retail but they often excel at embracing the experiential element of shopping. From Retail Week
There is much to recommend Montreal as a destination, not least the retail provision that sets it apart from many other cities. From Retail Week
Following poor results from some of the UK’s biggest fashion
firms, Retail Week asks how clothing retailers can drag
themselves out of the doldrums
With limited space, small stores are thinking creatively and their visual merchandising can benefit as a result. From Retail Week