Year: 2017

The news that Tesco and Booker, the UK’s leading retailer and the UK’s leading wholesaler, are to merge in a deal that’s been put at £3.7bn has caught the market by surprise.
Source: Internet Retailing

In its past financial year, Ocado spent I £26.8m on internal development
costs on its proprietary software and a I further £7.5m specifically on computer hardware and software.
Source: Internet Retailing

The online experience has dramatically raised the bar for physical stores. Used to the convenience, personalisation and fun (by and large) of buying online, today’s digital consumers now want to find those same qualities when they shop in real life.
Source: Internet Retailing

Emma Herrod takes a look at chatbots and machine learning and how automation is changing shoppers’ interactions with retail contact centres.
Source: Internet Retailing

Co-founder at experience design agency Biglight, wonders if we’ve overlooked some fundamentals with the rise of m-commerce and uncovers some new behaviours and forgotten truths.
Source: Internet Retailing

For the second year running, Amazon is the organisation with the highest levels of customer satisfaction in the country, according to the latest UK Customer Satisfaction Index (UKCSI) from The Institute of Customer Service.
Source: Internet Retailing

Brands spend billions of dollars a year on elaborate efforts to establish and maintain a social media presence.
Source: Harvard Business Review