Retail Innovation ‘Virtual Tour’ – John Ryan
About this video: Retail Expert Bob Phibbs investigates the critical role of Customer Service in order to find a fresh approach to your shopper….
What is great customer service? – Bob Phibbs
About this video: Retail Expert Bob Phibbs investigates the critical role of Customer Service in order to find a fresh approach to your shopper….
How to Win in an Omnichannel World – David Bell
About this video: Prof. Bell defines the omnichannel and how to win in an omnichannel world considering the two key components of a distribution…
Shopping Experience for Sales and Customer Loyalty
About this video: Anne Marie Luthro is a shopper insights consultant and Principal at AML Insights. She has a wealth of experiences in categories…
Packaging Research: A New Approach to Measuring Effectiveness
About this video: Merchants Council Professor of Retail Management, Professor Jacoby explains why packaging is such a critical component in Brand strategy. His presentation…